Shipping and Return Policy

At Itech Security, we strive to provide a seamless shopping experience, from order placement to delivery. Please carefully read our shipping and return policy to understand your rights and responsibilities.

Shipping Policy

Free Shipping Across India:

• All orders qualify for free delivery within India, regardless of location or order value.

Delivery Timeframe:

• Standard Delivery: 5–10 business days.
• Remote Areas: May take up to 14 business days.

Order Tracking:

• Once your order is shipped, a tracking number will be shared via email or WhatsApp to help you monitor your package’s progress.

Packaging Assurance:

• All products are carefully inspected and securely packaged to ensure they arrive in perfect condition.

Return and Refund Policy

We accept returns and provide refunds or replacements under the following conditions:

Eligible Reasons for Return:

• Manufacturing Defects: If the product has a defect before delivery.
• Damage in Transit: If the product is damaged during shipping.
• Incorrect Item: If the product received is different from what was ordered (e.g., wrong model number).
• Missing Components: If any items are missing from the package.

Important Note:

• Unboxing Video Proof: To process returns or refunds, customers must provide a clear unboxing video as proof. This is mandatory for all return or refund claims.
• Returns or refunds without an unboxing video will not be entertained.

Return Process

Step 1: Initiate a Return

Contact us at Itechsecurities123@gmail.com or WhatsApp us at 9061604972 with the following details:

• Order ID
• Description of the issue
• Attach the unboxing video proof

Step 2: Review and Approval

Our team will review your request and respond within 2 business days. Approved requests will proceed to the next step.

Step 3: Return Shipping

We will provide instructions for returning the product. Return shipping costs will be covered by us in eligible cases.

Step 4: Refund or Replacement

• Refunds will be processed within 7 business days of receiving the returned item.
• Replacement products will be shipped immediately after inspection.

Non-Returnable Items

• Products without the unboxing video proof.
• Items that are damaged due to customer misuse or mishandling.