Terms and Conditions

Welcome to Itech Security. By accessing or using our website (cctvcam.in), you agree to the following terms and conditions. Please read them carefully before making a purchase.

General Information

  • Itech Security is an e-commerce platform specializing in the sale of CCTV cameras and accessories, including WiFi cameras, outdoor cameras, and full camera sets with cabling.
  • All products listed are genuine, branded, and come with specified warranty options.

Shipping Policy

  • Free Shipping: We offer free delivery on all products across India.
  • Delivery Timeline: Standard delivery takes 5–10 business days. For remote locations, it may take an additional 2–3 days.
  • Tracking: Tracking details will be shared once your order is dispatched.
  • Shipping Issues: For any delivery concerns, please contact us via:

Return and Refund Policy

We accept returns or refunds for the following issues:

  • Manufacturing defects.
  • Damage during transit.
  • Missing products.
  • Incorrect product or model delivered.

Important Note:

  • Customers must record a video during the unboxing process to serve as proof for any claims.
  • Without video evidence, refunds or returns will not be processed.

Return Options:

  • Refund: Credited back to your original payment method.
  • Replacement: We will replace the defective or incorrect product.

Warranty & Service Policy

Warranty Coverage:

  • Products may come with 1-year, 2-year, or no warranty, as specified on the product page.

During Warranty Period:

Report issues to us via email or WhatsApp.

Choose from:

  • Pickup Service: We arrange a pickup from your location.
  • Courier Service: You courier the product to us after we share the details.
  • Courier Charges: ₹300–₹500 (service is free during the warranty period).

After Warranty Period:

  • Service is available for products out of warranty.
  • Charges include courier fees (₹300–₹500) + applicable service charges.

24/7 Support: Our customer support team is available to assist you at all times.

Service Timeline

  • It will take 20 to 90 days to complete the service, as the product needs to be serviced by the manufacturer.
  • Some companies may complete servicing quickly, while others may take longer. For example: Large companies like Hikvision will take a minimum of 30 to 90 days to service.
  • However, we strive to expedite the service process whenever possible. Rest assured, your products are safe in our hands.

Payment Options

  • Cash on Delivery
  • UPI
  • Credit & Debit Card
  • Net Banking
  • Platform: Phonepe, Google Pay, Paytm & UPI Apps

Limitation of Liability

  • Itech Security is not responsible for delays caused by third-party shipping services.
  • Any misuse, tampering, or improper handling of products voids the warranty and return policies.

Contact Us

For any queries or assistance, contact us:

By using our website and services, you agree to these terms and conditions. Thank you for choosing Itech Security for your security needs!

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