Warranty Policy

At Itech Security, we ensure that all our products meet the highest quality standards. To provide you with peace of mind, we offer a clear and customer-friendly warranty policy. Please review the details below.

Warranty Coverage

Warranty Options

Products on our website may come with one of the following warranty types:

• 1-Year Warranty
• 2-Year Warranty
• No Warranty Product available

The warranty type for each product is always specified on the respective product page.

Company-Provided Warranty

Warranty is provided directly by the manufacturer or through us for eligible products.

During the Warranty Period

Complaints or Issues

• If you face any issues with your product during the warranty period, contact us immediately via:
• Email: Itechsecurities123@gmail.com
• WhatsApp: 9061604972
• Our team will assist you in resolving your issue promptly.

Service Options

• Pickup Service: We will arrange for the product to be picked up from your location.
• Courier Service: Alternatively, you can courier the product to us. Details for the courier service will be shared upon request.

Courier Charges

• Courier charges during the warranty period are as follows:
• Minimum: ₹300
• Maximum: ₹500
• The service itself is completely free under warranty.

After the Warranty Period

Service Availability

• Even after the warranty period ends, we continue to offer repair and support services.

Service Options

• The process for pickup or courier remains the same as during the warranty period.

Charges

• After the warranty period, the following charges apply:
• Courier Charges (₹300–₹500).
• Service Charges, depending on the nature of the repair or issue.

Service Timeline

• It will take 20 to 90 days to complete the service, as the product needs to be serviced by the manufacturer.
• Some companies may complete servicing quickly, while others may take longer. For example: Large companies like Hikvision will take a minimum of 30 to 90 days to service.
• However, we strive to expedite the service process whenever possible. Rest assured, your products are safe in our hands.

24/7 Customer Support

We are dedicated to ensuring your satisfaction. Our support team is available 24/7 to assist you with any concerns, whether within or beyond the warranty period.

For any warranty or service-related questions, feel free to contact us via:

• Email: Itechsecurities123@gmail.com
• WhatsApp: 9061604972

Thank you for choosing Itech Security for your security needs. We are here to support you every step of the way!